FAQs

• Does my holster come with a warranty?

Absolutely! You have a Lifetime Warranty that covers all craftsmanship and materials under normal use. We will repair or replace the holster at no charge including shipping the holster back to you!  However, any modifications to your holster from its factory condition will void the Lifetime Warranty.  This applies to using any type of thread locking compound, such as Loctite.  Thread locking compounds can cause a chemical reaction with certain thermoplastics and may cause it to crack.

• What if I buy a Nate Squared Tactical product from a reseller?

We encourage you to purchase your Nate Squared Tactical product from your local dealer (where available).  However, please understand that the return policy only applies to products purchased from this website.  Your purchase from a Nate Squared Tactical dealer will be subject to that dealers return policy.

•Does the Envoy and Ambassador Series holsters require a twist to release the handgun?

No.  The Envoy and Ambassador Series holsters utilize a thermoformed Kydex that is .093 thick.  This thermoplastic is more flexible than the materials used on our positive retention Professional and Pro Tandem Series holsters.  A quick upward draw stroke will release the handgun.  As with all of our holster designs, the backing material of the holster will form to the handgun in a short period of time.  This natural relaxation of the leather will make the draw stroke smoother.  We suggest you wear the holster around the house, while watching tv, or perhaps just lay down on the couch or in a recliner and take a nap.  This will allow the holster to form around your handgun and will give you the opportunity to move the holster around to different locations inside the waistband to find where it is most comfortable for you.

• What is Nate Squared’s Return Policy?

Holsters purchased from the N82 Website may be returned, in original factory condition, for a refund of the purchase price less shipping anytime within 30 days of shipment.  The refund will be processed within 5 business days after the holster is returned to the following address:

  • N82 Tactical, Inc
  • 472 Grimes Blvd
  • Lexington, NC 27292

 

The following are a few examples of modifying your holster from its original factory condition:

  • Running over it with your tank.
  • Letting your dog chew on it.
  • Applying heat to your holster.
  • Using hand grenades to test your polycarbonate shell.
• How do you ship?

Orders to Guam, Puerto Rico, and the US Virgin Islands are shipped via USPS.  All other orders are shipped via UPS Ground, USPS Priority Mail, or USPS Flat Rate and a UPS/USPS Tracking number will be provided.  You, as the customer, get to decide which shipping method you prefer to use!  Your order will ship within 1 week from the date of your order, excluding any holidays that fall within that time period.

• How long does it take for you to ship my holster?

Orders are shipped within 1 week from the date of your order, excluding any holidays that fall within that time period.  Please note that this time-frame may change based on the volume of incoming orders.  You will receive an email confirmation of your order when placed, and an additional email on the day that your holster ships with tracking information.

• If I break or bend a clip, can I buy a replacement?

We give a Lifetime Warranty on our holsters.  That includes the clips!  In the unlikely event that you have a bent or broken clip, please email our Customer Service department at customerservice@n82tactical.com.  Provide a complete current shipping address and attach a picture of the bent/broken clip.  We will be glad to provide a replacement clip once we have received your address and photo of the bent/broken clip.

• How do I adjust the cant angle on the Professional or Envoy Series?

The Lockdown Clip allows you to loosen the hex screw (“L” hex key included with holster), rotate clip to desired cant angle, and tighten the hex screw to “Lockdown” your desired cant angle.

• Why do I not see a Professional/Pro Tandem/Envoy/Ambassador holster listed for my gun?

We do things a little different here at Nate Squared Tactical.  We do not use plastic training weapons to make your holster.  While these replicas are great for training, they are not always completely accurate to the specific dimensions of your handgun.  We digitize the actual firearm and design an aluminum mold to thermoform the material.  Although this process is more expensive, it yields a more accurate and consistent product.

If you “Like” the official N82 Tactical Facebook Page, then you will receive notifications in your News Feed when new products are available as well as contest and various shows that we will be attending.

• Does your holster work well for small-of-the-back carry?

The Original and the Original Tuckable can be carried anywhere inside the waistband, including small-of-the-back. Click here for a full explanation of your options when carrying small-of-the-back.

 

• How does the Twist Release™ work with the Professional and Pro Tandem Series holster?

The Twist Release™ of the Professional and Pro Tandem Series holsters are a positive retention system.  This ensures that the handgun will not come out of the holster unless you draw it.  100% of the retention is at the front of the trigger guard.  When you perform the Twist Release™, you drop the front of the trigger guard below the retention bump and the handgun is released (see pic 3 below).  Keep in mind that you are only dropping the front of the trigger guard .110 or less, so the twist is not an exaggerated movement.  However, as with all holsters, we suggest you train with the holster and develop the necessary muscle memory.  Check out the videos below on the Professional and Pro Tandem Series holsters by Nate Beard and Nate Johnson.

As with all of our holster designs, the backing material of the holster will form to the handgun in a short period of time.  This natural relaxation of the leather will make the draw stroke smoother.  We suggest you wear the holster around the house, while watching tv, or perhaps just lay down on the couch or in a recliner and take a nap.  This will allow the holster to form around your handgun and will give you the opportunity to move the holster around to different locations inside the waistband to find where it is most comfortable for you.

**Please note that in order for the Twist Release™ retention to work as designed, you must be wearing the holster.  All of our holsters require pressure from the body on the suede side of the holster in order to properly retain the firearm.